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Web Hosting SLA
GKG.NET, Inc. Web Hosting Service Level Agreement (SLA)
1. 1 Network Uptime
GKG.NET, INC. guarantees that the network will be available 99.9%
of the time in a given month (40 minutes downtime per month), excluding
scheduled maintenance. Should downtime ever exceed 40 minutes in a
month, GKG.NET, INC. will refund the customer 5% of the monthly fee
per additional 30 minutes downtime up to 100% of customer's monthly
fee. Network uptime includes functioning of all network infrastructure
including routers, switches and cabling.
1.2 Hardware Guarantee
GKG.NET, INC. guarantees the functioning of all leased hardware components
and will replace any failed component at no cost to the customer. Hardware
replacement will begin immediately upon identification of the hardware
failure and is guaranteed to be complete within 2 hours of problem
identification. In the event that it takes us more than 2 hours to
replace faulty hardware, GKG.NET, INC. will refund the customer 5%
of the monthly fee per additional hour of down time up to 100% of customer's
monthly fee. Hardware is defined as Processor(s), RAM, hard disk(s),
motherboard, NIC card and other related hardware included under the
server lease.
GKG.NET, INC. is committed to providing services at a standard of
excellence commensurate with the best practice in the industry.
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